Refund & Cancellation Policy

This policy applies to paid subscriptions for INFIQON products (such as SecQon, DocQon, and InvoiQ) purchased from INFIQON Private Limited via our payment partner Razorpay.

Cancellations

You can cancel a subscription at any time from your product account or by writing to us. Cancellation stops all future renewals immediately; your plan remains active until the end of the billing period you have already paid for.

Refunds

• First payment: if you are not satisfied, we will refund the first payment of a new subscription in full when you request it within 7 days of the charge.
• Renewals: renewal payments are not refundable. Cancel before your renewal date to avoid the next charge.
• Duplicate or erroneous charges: charged twice, or charged after cancelling? Tell us and we will refund the erroneous charge in full.

How to request a refund

Email [email protected] from the email address used at checkout, with your invoice number. Approved refunds are issued to the original payment method within 5–7 business days of approval; your bank or card issuer may take additional time to reflect it.

Taxes

Refunds include any taxes charged on the refunded amount. Where a tax invoice was issued, an appropriate credit note is recorded.

Contact

Questions about this policy can be sent to [email protected] or to either registered office listed on our contact page.